You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Please note that we currently offer only USPS as a courier services provider. If you wish to use other shipping company, please inform us before placing the order.
RETAIL SHIPPING FEES:SHIP WITHIN USA:FREE SHIPPING with $49 minimum purchase. Orders under $49 are subject to $2.50 shipping fees. SHIP TO CANADA:$10 on orders up to $79.99.$15 on orders between $80 to $239.99$35 on orders between $240 to $409.99$44 on orders between $410 to $609.99$57 on orders between $610 to $1000Contact us (firstname.lastname@example.org) for orders above $1000. SHIP TO THE REST OF THE WORLD:$13 on orders up to $79.99.$22 on orders between $80 to $239.99$38 on orders between $240 to $409.99$52 on orders between $410 to $609.99$83 on orders between $610 to $1000Contact us (email@example.com) for orders above $1000.
WHOLESALE SHIPPING FEES:10% of the total amount, price on our wholesale site included the shipping fees.If you wish to use your own shipping carriers, please notify us ahead so we can setup your account accordingly.